A regional electrical service company was managing field technician dispatching, job tracking, and customer records entirely through spreadsheets and paper-based processes. Scheduling conflicts were common, job history was difficult to retrieve, and the office team had no real-time visibility into where technicians were or what jobs were active.
AccessEvolved designed and built a custom field service management platform using Microsoft Power Apps on a Dataverse backend. The solution included a mobile-friendly technician interface for logging job details in the field, an office dispatch view with live job status, and automated geocoding of job sites using the US Census API with a built-in Maps control for visual dispatching. A QuickBooks Online integration was also developed to sync job data with the client’s accounting workflow, eliminating double entry.
The result was a fully connected field-to-office operation. Dispatchers gained real-time job visibility, technicians could update job status from their phones, and invoice data flowed directly into QuickBooks without manual re-entry. The client went from reactive firefighting to a proactive, data-driven service operation.